SOLAR care MAINTENANCE information

1. Enrollment Deadline

   •    Enrollment begins on January 1st.

   •    Customers must enroll by March 1st to obtain membership for that season.

2. Renewal

   •    Membership renews automatically each year unless the customer notifies Mysunwork by October 31st that they do not wish to renew.

• Renewal will be billed at the current membership rate at the time of renewal.

    3. Payments

   •    Full payment must be made in order to receive membership for the selected plan.

4. Cancellations & Refunds

   •    Contracts cannot be canceled once signed.

   •    All membership fees, including upgrade payments are non-refundable once processed.

5. Scheduling

   •    Service scheduling may shift due to weather or safety conditions.

   •    Customers will be notified in advance of any rescheduling.

6. Discounts

   •    Discounts are included in both Basic Care and Premium Care plans.

   •    Basic Care Plan: 10% off electrical work or EV charger installation.

   •    Premium Care Plan: 15% off add-on services (critter guard installation, troubleshooting & repairs, snow guard installation).

Note: Listed pricing will be adjusted at the time of final pricing with CT state tax. 

7. Upgrades

• Customers may upgrade from BASIC CARE to PREMIUM CARE during the season. 
• A credit will be applied for the unused portion of the basic care plan. The balance due for premium care must be paid in full at the time of upgrade. 
• Premium care benefits will begin immediately once payment has been processed.